FAQ's - Frequently Asked Questions

The following is a list of Frequently Asked Questions that we have recieved from our customers.

Q. What are your shipping procedures for such goods that exceed in weight, and/or categorized as dangerous, hazardous and/or damaged?

A: All orders are shipped prepaid F.O.B. our warehouse. Additional charges will apply on orders of excessive weight or size, and dangerous/hazardous goods. Should you specify special shipping methods, the shipment will be sent collect. Special C.O.D. orders require a deposit. Claims for damaged shipments should be placed through one of our Customer Service Departments.

Q: Do I need a login and password to search and browse for parts?

A: No. Electro Sonic's website allows users to search and browse for parts without requiring to login by clicking on the search button found on the home page. A login and password is only required when the user is ready to purchase the part.

Q: I have an existing account with Electro Sonic. How can I activate my account online so that all my purchases are directed to my account?

A: In order to activate your existing account for online ordering, please click HERE to fill in our online from.

Q: I had an online login and password for the previous Electro Sonic website [prior to May 14, 2004]. Will my existing login and password work with the new site?

A: Yes. As of May 14, 2004, all existing, past login and password that were actively used, will be recognized with the new Electro Sonic site.

Q: I'm a first time online shopper here. How do I get a login and password?

A: Registering for a login and password is quite simple, and will allow customers to manage their own shopping basket and ordering pad. To register, please click New User.