The following is a list of Frequently Asked Questions we have received from our customers.
Q. What are your shipping procedures for such goods that exceed in weight, and/or categorized as dangerous, hazardous and/or damaged?
A: All orders are shipped prepaid F.O.B. our warehouse. Additional charges will apply on orders of excessive weight or size, and dangerous/hazardous goods. Should you specify special shipping methods, the shipment will be sent collect. Special C.O.D. orders require a deposit. Claims for damaged shipments should be placed through one of our Customer Service Departments.
Q: Do I need a login and password to order parts?
A: No - Our new web experience will allow customers to order online as a guest.
Q: I have an existing account with Electro Sonic. How can I activate my account online so that all my purchases are directed to my account?
A: In order for your online order to be billed to your customer account, please fill out our Online Activation Charge Account (please have your Customer Number ready). If you do not have an existing Customer Number and wish to open an account with us, please download our Credit Application Form (French version).
Q: I'm a first time online shopper here. How do I get a login and password?
A: To register, please visit our home page and click on “Sign Up”