help desk software

1. BUYER’S TERMS AND CONDITIONS. Electro Sonic Group, Inc. (“Seller”) desires to provide its customers with prompt and efficient service. However, to negotiate individually the terms and conditions of each contract would substantially impair Seller’s ability to provide such service. Accordingly, goods furnished by Seller are sold only on the terms and conditions stated herein. Notwithstanding any terms or conditions of Buyer’s order, any sale by Seller to Buyer is expressly made conditional on Buyer’s agreement to Seller’s Terms and Conditions. Any conflicting, additional or different statements or terms listed on the Buyer’s purchase orders, invoices, confirmations or other Buyer generated documents, whether heretofore or hereafter submitted, are of no effect.       
2. DELIVERY. Title to all goods shall pass to Buyer upon delivery to Buyer’s carrier, or common carrier. Seller shall not be liable for delays in delivery or for failure to perform due to any causes, including, without limitation, acts of God, acts or omissions of Buyer or civil or military authorities, fires, strikes, epidemics, quarantine restriction, flood, earthquakes, riot, war, delays in transportation or inability to obtain necessary labor, materials or supplies. In the event of any delay, the contractual date of delivery, if any, shall be extended for a period equal to the time lost as a consequence of such delay without penalty to Seller. Seller shall be entitled to refuse or to delay shipments for failure by Buyer to pay promptly any payments due Seller, whether on this or any other contract between Seller and Buyer. Seller shall have the right to deliver all goods covered hereby at one time or in portions.                   
3. ACCEPTANCE AND CANCELLATION OF ORDERS. All orders are subject to acceptance in writing by Seller. Any written acknowledgment or receipt of an order shall not, in and of itself, constitute such acceptance. Orders accepted by Seller may be cancelled by Buyer only upon written consent of Seller. In the event of cancellation or other withdrawal of an order for any reason, and without limiting any other remedy which Seller may have as a result of such cancellation or other withdrawal, cancellation or restocking charges, which shall include all expenses then incurred on commitments made by Seller, shall be paid by Buyer to Seller. Buyer requests to reschedule are subject to acceptance by Seller in its sole discretion. Orders may not be cancelled or rescheduled after the order has been submitted by Seller to the shipment carrier. Seller reserves the right to allocate sales and limit quantities of selected goods among its Buyers in its sole discretion. Good specifications and availability are subject to change without prior notice.     
4. TERMS Terms of payment are net thirty days from date of invoice unless otherwise specified by Seller in writing. In the event that payment is not received within such thirty day period, any unpaid balance shall commence to bear interest at the rate of 12% per annum from the 31st day after invoice.                   
5. PRICES AND TAXES. Orders are billed at the prices in effect at the time of shipment. Prices are exclusive of taxes, impositions and other charges, including, but not limited to, applicable federal, state, provincial and local sales, use, excise, value-added and similar taxes or charges imposed by such authority, international shipping charges, forwarding agent's and broker's fees, bank fees, consular fees, and document fees. In the event Seller receives notification from the manufacturer after an order has been accepted but prior to shipment that the price of the good has increased, Seller shall be entitled to increase the price of the good commensurate with such increase, and the Buyer shall either accept such price increase or terminate the order.                   
6. LIMITED WARRANTIES AND REMEDIES. Seller warrants that, at the time of delivery, the goods covered hereby are in accordance with their manufacturer’s specifications, but makes no other warranty with respect to such goods. Seller agrees, as Seller shall elect, to credit the account of Buyer or replace without charge to Buyer all goods which at the time of delivery are not in such condition, but only if Buyer returns such goods within 20 days from the date of delivery, in original package and condition of delivery, to Seller, accompanied by a specification in writing of the defects involved. Buyer shall notify Seller in each instance when Buyer intends to return goods which Buyer believes are not in accordance with such original condition and Seller shall be entitled to examine such goods at Buyer’s facilities prior to their return. Final inspections and conclusive determination whether goods are in accordance with such original condition shall be made at Seller’s plant, or may be based upon the manufacturer’s actual test report. SELLER’S SOLE LIABILITY SHALL BE AT ITS OPTION TO CREDIT THE ACCOUNT OF BUYER OR TO REPLACE GOODS WHICH ARE NOT IN ACCORDANCE WITH SELLER’S LIMITED WARRANTY IN ACCORDANCE WITH THE TERMS HEREOF AND IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGE OF ANY KIND. The foregoing remedy as provided herein shall be the sole and exclusive remedy of the Buyer.       
     In no event shall the liability of Seller relating in any way to any good exceed the purchase price for such good, regardless of the legal theory asserted for such liability, whether in contract, tort, warranty or otherwise. Buyer acknowledges that the amounts payable for the goods are based in part on these limitations, and Buyer further agrees that these limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Some states may not allow the exclusion or limitation of incidental or consequential damages. In the event a state does not, the above exclusion or limitation shall apply to the maximum extent allowed by law.       
7. INFRINGEMENT DISCLAIMER. Buyer acknowledges and understands that Seller is not the manufacturer of any goods ordered or to be supplied to Buyer and is not liable to Buyer or any third party for any copyright, design or patent issue, right or claim that may arise in relation to any good.                   
8. TECHNICAL DATA. Buyer shall not use, duplicate or disclose any technical data delivered or disclosed by Seller to Buyer for any purpose other than for installation, operation or maintenance of goods purchased by Buyer without Seller’s prior written consent. Further, to the extent Seller offers technical assistance or suggests alternative parts based on technical information available to Seller, Seller DOES NOT GUARANTEE that this assistance is correct or that suggested part alternatives are based on the most recent data or that our interpretation and accuracy of the data is correct. Buyer is solely responsible for confirming the validity of the assistance and the specifications as well as determining the appropriateness and compatibility in selecting part(s) for their application.                  
9. DISPUTES AND GOVERNING LAW. All disputes under, and with respect to any contract concerning the goods not otherwise resolved between Seller and Buyer shall be governed by and construed in accordance with the laws of Ontario, Canada, excluding laws directing the application of the laws of another jurisdiction, and Buyer hereby consents to such exclusive jurisdiction; provided, however, that in Seller’s sole discretion such action may be heard in some other place designated by Seller (if necessary to acquire jurisdiction over third persons), so that the dispute can be resolved in one action. Buyer agrees to appear in any matter connected with the goods furnished by Seller. NO ACTION MAY BE BROUGHT BY BUYER MORE THAN SIX (6) MONTHS AFTER THE CAUSE OF ACTION HAS ACCRUED. Notwithstanding the foregoing, the following laws are excluded from these terms and conditions: The 1980 United Nations Convention on Contracts for the International Sale of Goods, the United Nations Convention on the Limitation Period in the International Sale of Goods and the Uniform Computer Information Transactions Act.                   
10. INTEGRATION AND ASSIGNMENT. These Terms and Conditions contain the entire and only agreement between the parties with respect to the goods, and any representation, promise or warranty herein not specifically incorporated herein in writing shall not be binding on either party. These Terms and Conditions may be modified only by a writing signed by Seller.                   
11. SHORTAGES. Any claims of shortage must be reported to Seller within four days after receipt of shipment.                   
12. RETURNS. Returns that are not NC/NR will be accepted if a request for return is received within sixty (60) days of the invoice date. If Buyer desires to return goods, Buyer must contact a Seller sales representative to request a Return Material Authorization (“RMA”) number. The goods must be returned as directed by the location issuing the RMA. The RMA number must be clearly visible on each return package, and all returns must be accompanied by the original invoice number, be in the original packaging, and be in resalable condition. A Military Specification (“Mil-Spec”) good purchased from Seller is liable to be considered non-cancelable and non-returnable. To the extent that Seller purchases a good from a manufacturer specifically for Buyer, such goods may be Non-Cancelable/Non-Returnable. If the RMA is approved:                   
                  A. Buyer is responsible for all shipping costs for return of the goods to Seller.
B. Any merchandise approved for return by Seller is subject to a restocking fee equivalent to 25% of such good(s).
C. RMA is only valid for 30 days after RMA has been issued to the Buyer. 
13. INTERNATIONAL SHIPMENTS. Buyer shall be responsible for all applicable VAT, PST, HST, and/or GST charges along with brokerage fees, which shall be due at the time of delivery.      
14. GOOD COUNTRY OF ORIGIN. When provided by the manufacturer, Seller maintains country of origin information on goods in its inventory. Such information does not include the country of origin of each raw material or subcomponent that is incorporated into the manufacturer's final good. Upon request, Seller will provide to Buyer the manufacturer-provided country of origin information.   
15. GEOGRAPHIC LIMITATIONS ON USE. Although Seller’s website is accessible worldwide, not all goods offered by Seller are available to all persons or in all geographic locations. Seller reserves the right to limit the availability and/or quantity of its goods to any person, geographic area or jurisdiction. Buyer agrees to comply with all applicable laws and local rules regarding the transmission of technical data, acceptable content and online conduct.  
16. GOOD SAFETY NOTICE AND RESTRICTIONS. Goods are intended for commercial use only. Seller does not determine the specifications or conduct any performance or safety testing of any goods that it sells. Specification sheets provided to Buyers are produced by the manufacturer or transcribed from information provided by the manufacturer. Any reference to military specifications on Seller's website is for reference only and does not modify these terms and conditions. Seller does not participate in any good safety engineering, good safety review or good safety testing. Seller cannot provide any safety testing, safety evaluation or safety engineering services.   
17. STATEMENT REGARDING GOODS. All statements, technical information, and recommendations related to Seller’s goods are based on information believed to be reliable, but the accuracy or completeness thereof is not guaranteed. Before utilizing the good, the Buyer should determine the suitability of the good for its intended use. The Buyer assumes all risks and liability whatsoever in connection with such use.   
18. NO USE AS CRITICAL COMPONENTS. Goods sold by Seller are not designed, intended or authorized for use in life support, life sustaining, human implantable, nuclear facilities, flight control systems, or other applications in which the failure of such goods could result in personal injury, loss of life or catastrophic property damage. If Buyer uses or sells the goods for use in any such applications: (1) Buyer acknowledges that such use or sale is at Buyer's sole risk; (2) Buyer agrees that Seller and the manufacturer of the goods are not liable, in whole or in part, for any claim or damage arising from such use; and (3)    BUYER AGREES TO INDEMNIFY, DEFEND AND HOLD SELLER AND THE MANUFACTURER OF THE GOODS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, EXPENSES AND LIABILITIES ARISING OUT OF OR IN CONNECTION WITH SUCH USE OR SALE.   
19. INDEMNIFICATION. Buyer understands and agrees that it is personally responsible for its use or inability to use the goods or Buyer's reliance upon any information or recommendation provided by Seller’s personnel. Buyer agrees to indemnify, defend and hold harmless Seller and its business partners, employees and agents from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of Buyer's use, misuse, or inability to use the goods or the Seller’s website, Buyer's reliance upon any information or recommendation provided by Seller’s personnel, or any violation by Buyer of this Agreement.   
20. EXPORT CONTROL. Buyer understands that the goods it purchases may be subject to export, re-export, or other restrictions under the laws of the country of manufacture, the country of the seller/distributor, and the country in which the Buyer resides. Therefore, Buyer, on behalf of itself, its subsidiaries and affiliates, warrants and agrees to abide by all applicable laws and regulations relating to the export and re-export of such goods and the direct products thereof in relation to goods obtained by Buyer and its subsidiaries and affiliates.   
21. PERSONAL DATA AND PRIVACY POLICY. The use of any personal data collected or exchanged in connection with any orders for goods shall be governed by Seller’s privacy policy. A copy of Seller’s privacy policy may be obtained from its website.   

           - PRIVACY
Privacy Policy


You can access and browse the Electro Sonic Group, Inc. (“ESG”) website (the “Website”) homepage without disclosing your personal data. However, while visiting the Website, ESG may ask you to register and/or provide personal data for purposes of interacting with the Website. For example, ESG may ask you for personal data when you activate an on-line account, enter a contest, order catalogues or download material. Personal data that ESG collects may include, but is not limited to, your name, address, telephone number, fax number, email address and billing information.
ESG does not sell, lease or trade personal data to third parties. However, ESG may share personal data with affiliated companies, as required to process your orders or provide you with information or services related to products.
The Website is not intended for children and ESG does not knowingly collect data relating to children.
You may receive periodic catalogues or mailings from ESG with information on new products. If you do not wish to receive such mailings, or if you have any questions relating to this privacy policy, please let ESG know by calling 1-800-56-SONIC or emailing ESG at
If ESG’s privacy policy changes in the future, it will post such changes to the Website in order to notify you of these changes.


ESG has appropriate security measures in place to protect against the loss, misuse or alteration of information that it has collected from you at the Website. However, the security of the internet cannot be guaranteed. If an incident is reported that affects your information, ESG will comply with all required reporting obligations.

What is CASL?

As of July 1st, 2017, CASL is a new enforced anti-spam law that will apply to all electronic messages (i.e., email, texts) organizations send in connection with a “commercial activity.” Its key feature requires Canadian and global organizations that send commercial electronic messages (CEMs) within, from or to Canada to receive consent from recipients before sending messages. CASL does not apply to CEMs that are simply routed through Canada.

Implied vs. Express Consent

The law defines two types of consent: implied and express. Implied consent is a looser interpretation, whereas express consent requires action from both sender and recipient. Implied consent includes when:

  • A recipient has purchased a product, service or made another business deal, contract, or membership from your organization in the last 24 months;
  • You are a registered charity or political organization, and the recipient has made a donation or gift, has volunteered, or attended a meeting organized by you; or
  • A professional message sent to someone whose email address was given to you, or is conspicuously published, and who hasn't published or told you that they don't want unsolicited messages.

If your recipients don't meet any of the above criteria, then express consent is required before you can send campaigns to them.

Express consent means written or oral agreement to receive specific types of messages, for example, "You want to receive monthly newsletters and weekly discount notifications from Company B."

Express consent is only valid if the following information is included with your request for consent:

  • A clear and concise description of your purpose in obtaining consent
  • A description of messages you'll be sending
  • Requestor's name and contact information (physical mailing address and telephone number, email address, or website URL)
  • A statement that the recipient may unsubscribe at any time.

Responses and Updates

ESG generally responds to any e-mail questions, requests for service or information, and other inquiries it receives. ESG may also retain this correspondence to improve its products, services and the Website.


From time-to-time ESG may request information via surveys. Participation in these surveys is completely voluntary. Survey information will be used to monitor or improve the Website, and/or improve ESG’s customer service and product offerings.

Terms of use

The Website may contain links to third-party sites. The linked sites are not under the control of ESG and ESG is not responsible for the contents of any linked site, any link contained in a linked site, any changes or updates to such linked site, or any transmission from any linked site. When you click on a third-party link, such third-party may collect data about you. ESG encourages you to read each privacy policy of any third-party link you access.


A cookie is a piece of information that the Website sends to your browser, which then stores this information on your system. A cookie allows the Website to remember iinformation about your preferences either until you exit your current browser or until you disable or delete the cookie.

License and Site Access

The Website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent of ESG.

Data Retention

ESG will retain personal data throughout its relationship with you. You may request to have your personal data amended, blocked or removed by contacting ESG as described above. You understand and agree that ESG will retain personal data for a period of time that enables it to maintain business records for analysis and audit purposes, comply with record retention requirements under the law, defend or bring any existing or potential legal claims and address any complaints regarding the services offered by ESG. ESG will discontinue the use and delete such personal data when it is no longer required for these purposes.